Privacy & Terms

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure andprotection of your information when you use our website located at ladakhservices.com, or the LadakhServices mobile application (collectively, “Ladakh Services Platform”) made available by WolfTechnologies (“Ladakh Services”, “Company”, “we”, “us” and “our”), a private company established underthe laws of India having its registered office at Royal Bajaj Building, Hospital Road Leh Ladakh 194101.The terms “you” and “your” refer to the user of the Ladakh Services Platform. The term “Services” refersto any services offered by Ladakh Services whether on the Ladakh Services Platform or otherwise.Please read this Policy before using the Ladakh Services Platform or submitting any personalinformation to Ladakh Services. This Policy is a part of and incorporated within, and is to be readalong with, the Terms of Use.

Privacy Policy

Your Consent

By using the Ladakh Services Platform and the Services, you agree and consent to the collection,
transfer, use, storage, disclosure and sharing of your information as described and collected by us in
accordance with this Policy. If you do not agree with the Policy, please do not use or access the Ladakh
Services Platform.

Policy Changes

We may occasionally update this Policy and such changes will be posted on this page. If we make any
significant changes to this Policy we will provide you with reasonable notice of such changes, such as via
prominent notice on the Ladakh Services Platform or to your email address on record and where required
by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your
continued use of our Services after we publish or send a notice about our changes to this Policy shall
constitute your consent to the updated Policy.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following information about you:


Create or update your Ladakh Services account, which may include your name, email, phone number,
login name and password, address, date of birth and profile picture. If you sign in to the Ladakh Services
Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social

networking or similar site, an option of which may be provided to you by Ladakh Services at its sole
discretion, you will be allowing us to pass through and receive from the SNS your log-in information and
other user data.

Report problems for troubleshooting:


If you sign up to use our Services as a vendor, we may collect location details, copies of government
identification documents and other details (KYC).


Information we collect about you - With regard to each of your visits to the Ladakh Services Platform, we
will automatically collect and analyse the following demographic and other information:
When you communicate with us (via email, phone, through the Ladakh Services Platform or otherwise),
we may maintain a record of your communication;


Location information: Depending on the Services that you use, and your app settings or device
permissions, we may collect your real time information, or approximate location information as determined
through data such as GPS, IP address;


If you are a partner restaurant, we will, additionally, record your calls with us made from the device used
to provide Services, related call details, location and address details.


Information we receive from other sources -


When you sign in to Ladakh Services Platform with your SNS account, or otherwise connect to your SNS
account with the Services, you consent to our collection, storage, and use, in accordance with this Policy,
of the information that you make available to us through the social media interface. This could include,
without limitation, any information that you have made public through your social media account,
information that the social media service shares with us, or information that is disclosed during the sign-in
process. Please see your social media provider’s privacy policy and help center for more information
about how they share information when you choose to connect your account.


If you are partner restaurant, we may, additionally, receive feedback and rating from other users.

USES OF YOUR INFORMATION

We use the information we collect for following purposes, including:
To provide, personalise, maintain and improve our products and services, such as to enable deliveries
and other services, enable features to personalise your Ladakh Services account;


To carry out our obligations arising from any contracts entered into between you and us and to provide
you with the relevant information and services;


To administer and enhance the security of our Ladakh Services Platform and for internal operations,
including troubleshooting, data analysis, testing, research, statistical and survey purposes;


To generate and review reports and data about, and to conduct research on, our user base and Service
usage patterns;

To allow you to participate in interactive features of our Services, if any; or
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you.


If you are a partner restaurant, to track the progress of delivery or status of the order placed by our
customers.


We analyse the log files of our Ladakh Services Platform that may contain Internet Protocol (IP)
addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page
viewed and exit websites and applications, operating system, date/time stamp, and click stream data.
This helps us to administer the website, to learn about user behaviour on the site, to improve our product
and services, and to gather demographic information about our user base as a whole.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for following purposes:

With Partner Restaurants/Merchant: While you place a request to order food through the Ladakh Services
Platform, your information is provided to us and to the restaurants/merchants with whom you may choose
to order. In order to facilitate your online food order processing, we provide your information to that
restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If
you provide a mobile phone number, Ladakh Services may send you text messages regarding the order’s
delivery status.


For Crime Prevention or Investigation: We may share this information with governmental agencies or
other companies assisting us, when we are:
Obligated under the applicable laws or in good faith to respond to court orders and processes; or
Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services
and other illegal acts;
Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other
agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others,
or in the event of a claim or dispute relating to your use of our Services. This includes exchanging
information with other companies and organisations for the purposes of fraud detection and credit risk
reduction.


To fulfill the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent to
the sharing.

DATA SECURITY PRECAUTIONS

We have in place appropriate technical and security measures to secure the information collected by us.

Please be aware that the transmission of information via the internet is not completely secure. Although
we will do our best to protect your personal data, we cannot guarantee the security of your data
transmitted through the Ladakh Services Platform. Once we have received your information, we will use
strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

OPT-OUT

When you sign up for an account, you are opting in to receive emails from Ladakh Services. You can log
in to manage your email preferences or you can follow the “unsubscribe” instructions in commercial email
messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or
legal notices from Ladakh Services.

If you wish to withdraw your consent for the use and disclosure of your personal information in the
manner provided in this Policy, please write to us at ladakhservices@gmail.com. Please note that we may
take time to process such requests, and your request shall take effect no later than 5 (Five) business
days from the receipt of such request, after which we will not use your personal data for any processing
unless required by us to comply with our legal obligations. We may not be able offer you any or all
Services upon such withdrawal of your consent.

GRIEVANCE OFFICER AND LADAKH SERVICES PLATFORM SECURITY

 

If you have any queries relating to the processing or usage of information provided by you in connection
with this Policy, please email us at ladakhservices@gmail.com.

If you come across any abuse or violation of the Policy, please report to ladakhservices@gmail.com

Ladakh

Services

Registered @ UT Ladakh

© 2020 by Ladakh Services

Proudly created by WolfTechnologies

CONTACT

Phone: +91 70511 50051

Email: ladakhservices@gmail.com

Royal Bajaj Building

Hospital Road

Leh Ladakh - 194101

OFFICE  HOURS

Mon - Fri: 9am - 9pm

​​Saturday: 9am - 5pm

​Sunday: 10am - 1pm

SERVICE HOURS

SUMMER TIMING

Mon - Sun: 10am - 11pm

​​WINTER TIMING

​Mon - Sun: 11am - 8pm